Are you addicted to exclamation points?! Perpetually signing-off with “thanks?” Sorry, but interjecting an apology into each sentence? You may be coming off as rude in your emails.
A vague phrase or easily-misinterpreted word is the difference between a successful email campaign and a flop. This infographic from Outsource-Philippines outlines 10 words that make you sound rude in emails.
Guilty of excessive use of “thanks” and “fine?” Don’t despair just yet. Leslie Katz of CNET has a slightly different take:
But were I drafting a list of 10 tips for emailers, I’d have to put this one at the top: Don’t take every Internet email tutorial as indisputable truth. Digital communication, like most human interaction, is far from one byte fits all. Sometimes a little spontaneity and a few exclamation points (!!!) can go a long way toward humanizing an exchange, even one that originates with a big, faceless company. They actually can.
What do you think? Are these words taboo, or are they acceptable?
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