Poor Generation X. Wedged between the Baby Boomers and Millennials, Generation X frequently gets swept to the side. Which is a shame, because Gen Xers are the managers and entrepreneurs. In other words? They’re the decision-makers.
These folks, aged 35-51, have a monumental influence on the market that isn’t being tapped into. Millennials are the trendy new market and Baby Boomers are the established audience, but Gen Xers are where the money is. Generation X may only be the third-largest generation, but they have the largest spending power at 31% of all income dollars. Especially if you’re a B2B business, you need to speak to Generation X – they’re the ones who decide whether or not to purchase. Marketing to Generation X is a bit tricky – most Xers grew up in the 80s/90s and are the line between the pre-and-post-digital world. What do you need to know to reach this powerful group?
DO: Provide lots of information and context
More so than any other generation, Gen Xers crave context. They lead the pack in terms of who writes and consumes reviews online. Before making a purchasing decision, they dig into every available resource they can find. Because Generation X straddles the line between digital and traditional media, Gen Xers look both online and offline to inform their purchasing decisions. Win them over with the information they need and they’ll be loyal customers. According to a study by eMarketer.com, almost 50% of Gen Xers are brand loyal. Bottom line? Give them plenty of information and you’ll likely get a repeat customer in return.
DON’T: Beat around the bush
Gen Xers grew up in the angst-filled 90s and have an excellent ability to sniff out BS. Plus, a majority of Gen Xers are managers or entrepreneurs and have the experience to call you to task. Give them the information they crave, but be authentic. Gen Xers understand value and they want to know what you can do for them. They have the money to spend, but they won’t drop a cent unless they know it’s a good investment. Skip the sales speak and be frank with them – they’ll appreciate the honesty.
DO: Keep it personal
Most Gen Xers are now parents, and Generation X consumes media that reflects their values. Nielsen reports that both men and women of Generation X are drawn to TV Advertisements that showcase everyday life and real-world situations. Generation X women in particular enjoy sentimental ads that focus on family life. Appeal to Gen Xers by rooting conversations in real-world possibilities. How can your product/service improve their life, or the lives of their children? Don’t be afraid to sprinkle in some narrative selling – Gen Xers like to hear stories.
DON’T: Ignore social media
Millennials are often seen as the social-media obsessed generation, but Gen Xers are just as likely to engage with brands on social media. In fact, in some cases they are more likely to use social media. Gen Xers on average spend more time on their mobile devices using Facebook than Millennials or Baby Boomers. And when they use social media, they are 75% more likely to talk about tech news and products/apps than Millennials and Boomers. When marketing to Generation X, social media needs to be a part of your strategy.
DO: Use video
It’s true: Gen Xers love video. They watch upwards of 32 hours of TV a week and 45.8 Million Gen Xers watch digital videos. Video is a fantastic way to showcase your products/services in a creative, personal way. Appeal to Generation X with a real-world narrative, and seal the deal by outlining clear values. (Pssst – not sure how to get started using digital videos? We have a webinar just for you.)
DON’T: Send them to a bad website
Now you know that Gen Xers demand information, like personal touches and are active web users. Point them to an outdated, clunky or incomplete website and they’ll turn right around and never look back. 73% of Gen Xers made at least one online purchase in 2015 and eMarketer.com estimates that 75% will make at least one online purchase in 2016. They are willing to shop online. Is your website ready for them?
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If You Build It, They Will Come
We know Generation X. Heck – over 80% of our team belongs to this generation. We also know that the key to reaching this demographic is a website that keeps them coming back for more. Start reeling them in with a powerful new site. And once you’ve captured their attention, keep them satiated with emails, blogs and social media.